Frequently Asked Questions

How can I obtain Cisco Packet Tracer?

Cisco Packet Tracer is available in the download section on this page or from the Cisco Networking Academy website. To download the software from the NetAcad.com website, follow these steps:

  1. Log in to Cisco NetAcad.com.
  2. Select Resources > Download Packet Tracer.

What’s new in Cisco Packet Tracer 8.2?

Cisco Packet Tracer 8.2 offers several improvements for a better learning experience, including enhancements in accessibility, security, and software quality. New features include:

  • Option to choose the Cisco Networking Academy Login Server for data compliance.
  • Addition of Packet Tracer Activities (PKAs) User’s Profile Name and Timestamp in the title bar.
  • Expanded Help documentation with more accessibility information.
  • Packet Tracer Tutored Activities (PTTA): A new type of activity that provides hints to learners, offering a more personalized and equitable learning experience.
  • Enhanced Physical Mode: Provides a realistic virtual lab experience for cabling devices on the rack, reinforcing critical skills such as device placement, power management, port-to-port cabling, troubleshooting, and more.
  • Network Controller: Similar to real-world SDN Controllers like Cisco DNA Center and APIC-EM, this feature allows for centralized network management, quick troubleshooting, and configuration changes across all managed devices. The Network Controller can be accessed from real-world applications on your computer, enabling infrastructure automation through a centralized dashboard.

Which version of Cisco Packet Tracer is required to open a Packet Tracer Tutored Activity (PTTA)?

To open the new Packet Tracer Tutored Activities (.pksz files), you need Cisco Packet Tracer 8.1 or higher.

Are older versions of Cisco Packet Tracer still available?

No, previous versions are no longer supported. It is strongly recommended to upgrade to the latest version of Cisco Packet Tracer to benefit from new features, security enhancements, and bug fixes.

How does the “Keep me logged in” option work in Packet Tracer 8.0.1 or higher?

The “Keep me logged in” feature allows you to access Cisco Packet Tracer 8.0.1 or higher for three months without needing to re-enter your login credentials. This feature is recommended for use only on private computers. If you are using a public or shared computer, do not use the “Keep me logged in” option or ensure you log out before closing Cisco Packet Tracer to prevent others from accessing your account.

Can I use activities created in a prior Packet Tracer version with Packet Tracer 8.2?

Yes. Packet Tracer 8.2 fully supports activities created in Packet Tracer 7.3.0 and above. If you encounter a warning message, it means the activity was authored in an older version of Packet Tracer, and some features may not work correctly.

Can I use a new activity created in Packet Tracer 8.2 with a prior version of Packet Tracer?

Packet Tracer Activities (.pka files) created or saved with Packet Tracer 8.2 can only be used with version 8.2 or higher. Older versions of Packet Tracer will display an incompatibility message when trying to load these files.

What if students download and use Packet Tracer 8.2 but their instructor is using a prior version?

If a student using Packet Tracer 8.2 creates or saves an activity, it will not open correctly in an older version of Packet Tracer. The instructor will need to upgrade to Packet Tracer 8.2 to open the file, or the student will need to redo the work in the older version. To avoid this issue, ensure that both students and instructors use the same version of Packet Tracer for assignments and classroom labs. It is strongly recommended that all students and instructors upgrade to the latest version of Cisco Packet Tracer.

Can students and instructors install Cisco Packet Tracer on their home computers or personal laptops?

Yes. Cisco Packet Tracer can be freely distributed to any Networking Academy instructor, student, or alumni. This allows students to use Cisco Packet Tracer on any computer outside of class for homework, practice, and exploratory learning.

On which platforms can I install and run Cisco Packet Tracer 8.2?

Cisco Packet Tracer 8.2 is compatible with the following platforms: Microsoft Windows 8.1, 10, 11 (32-bit and 64-bit), Ubuntu 20.04, 22.04 LTS (64-bit), and macOS 10.14 or newer (64-bit).

What are the system requirements for Cisco Packet Tracer 8.2?

To successfully install and run Cisco Packet Tracer 8.2, the following system requirements must be met:

Cisco Packet Tracer 8.2 (64-bit):

  • Operating Systems: Microsoft Windows 8.1, 10, 11 (64-bit), Ubuntu 20.04, 22.04 LTS (64-bit), macOS 10.14 or newer
  • CPU: amd64 (x86-64)
  • RAM: 4GB of free RAM
  • Disk Space: 1.4 GB of free disk space

Cisco Packet Tracer 8.2 (32-bit):

  • Operating Systems: Microsoft Windows 8.1, 10 (32-bit)
  • CPU: x86 compatible
  • RAM: 2GB of free RAM
  • Disk Space: 1.4 GB of free disk space

How do I install Cisco Packet Tracer 8.2 on Ubuntu Linux?

Run the command sudo apt-get install <absolute path to the .deb file> and follow the instructions shown on your screen. (Note that using sudo dpkg -i <absolute path to the .deb file> will not install the necessary dependencies).

What protocols can be modeled using Packet Tracer?

Layer – Cisco Packet Tracer Supported Protocols

Application:

  • FTP, SMTP, POP3, HTTP, TFTP, Telnet, SSH, DNS, DHCP, NTP, SNMP, AAA, ISR, VOIP, MQTT, SCCP config and calls ISR command support, Call Manager Express

Transport:

  • TCP and UDP, TCP Nagle Algorithm & IP Fragmentation, RTP

Network:

  • BGP, IPv4, ICMP, ARP, IPv6, ICMPv6, IPSec, RIPv1/v2/ng, Multi-Area OSPF, OSPFv3, EIGRP, EIGRPv6, Static Routing, Route Redistribution, Multilayer Switching, L3 QoS, NAT, CBAC, Zone-based policy firewall, and Intrusion Protection System on the ISR, GRE VPN, IPSec VPN, HSRP, CEF, SPAN/RSPAN, L2NAT, PTP, REP, LLDP

Network Access/Interface:

  • Ethernet (802.3), 802.11, HDLC, Frame Relay, PPP, PPPoE, STP, RSTP, VTP, DTP, CDP, 802.1q, PAgP, L2 QoS, SLARP, Simple WEP, WPA, EAP, VLANs, CSMA/CD, EtherChannel, DSL, 3/4 G network support

Does Packet Tracer support all the features found in Cisco devices?

No. Packet Tracer supports a subset of the features from Cisco devices and uses simplified models of networking protocols and Cisco IOS. Results obtained from Packet Tracer should always be compared to those obtained from real equipment, as Packet Tracer practice is not a substitute for practice on actual hardware.

What can I create using the Activity Wizard?

The Activity Wizard allows users to set up scenarios using text, basic network topologies, and predefined packets. It enables the creation of customized network scenarios with instructional text. The Wizard includes grading and feedback capabilities, facilitating guided and exploratory learning experiences that provide immediate feedback. These activities can be saved and shared with others in the NetAcad community.

Why can’t I set up a wireless connection to another copy of Packet Tracer using the multiuser functionality?

Wireless connectivity in Packet Tracer uses a distance parameter set within each instance of the program to establish connections. In a multiuser setup, this distance parameter cannot be specified, making wireless connections impossible.

How can I report bugs in the Cisco Packet Tracer activities?

Report bugs and errors related to Cisco Packet Tracer Activities to the Global Support Desk. To access the Support Desk, log in to Cisco NetAcad.com, click Help at the top of the page, and select NetAcad Support.

How can I report bugs in the Cisco Packet Tracer application?

Report bugs and errors related to the software operation of Cisco Packet Tracer by clicking on the Help menu within the application and selecting “Report an Issue”. This will direct you to the development team’s bug tracking software. Fill out the forms completely to help verify and fix the issue. For errors in Packet Tracer Activities, report through the NetAcad.com Global Support Desk instead.

Which version of Cisco Packet Tracer should I use for CCNA 7.02?

For CCNA 7.0.2, the minimum version required for new activities and new PTSA to function properly is Cisco Packet Tracer 8.0.1 64-bit. Due to the extensive graphics included, Exploration scenarios may experience performance issues on the 32-bit version.

Can I install multiple Cisco Packet Tracer versions simultaneously?

Yes, you can install multiple versions of Cisco Packet Tracer simultaneously on Windows and macOS. However, PTSAs will default to launching with the latest installed version.

Cisco Packet Tracer is running slowly on my device. What can I do to improve performance?

The minimum system requirements support basic use, but for large networks, a faster machine with more memory is recommended. To improve performance, you can turn off the Sound and Animation options. Some screen reader software may also cause slowdowns due to additional processing.

Some text in the Cisco Packet Tracer application is cut off or not correctly displayed. Can I adjust the font settings?

Yes, you can adjust font sizes in the Packet Tracer application from the Preferences → Fonts tab. You can set the application scale and adjust text sizes of various dialogs as needed.

Why do I see two Cisco Packet Tracer processes in my Task Manager (or equivalent tool)?

Since version 8.1, Cisco Packet Tracer starts two processes: the main process and an accessory process (with lower memory usage) to aid the main process where applicable.

Where is the “Reset Activity” functionality in Cisco Packet Tracer 8.1 or higher?

In Cisco Packet Tracer 8.1 and higher, the “Reset Activity” option is located in the File Menu.

Can instructors create or edit the new Packet Tracer Tutored Activity (PTTA)?

No, currently only Cisco can create or edit PTTA activities.

In Packet Tracer Physical Mode, how can I move a misplaced cable back to the pegboard of a Wiring Closet?

To move a cable back to the pegboard, place the mouse cursor over a connector of the cable, press and hold the left mouse button, move the mouse to an available pegboard cable slot (which will highlight), and release the left mouse button to move the cable.

Which Cisco Packet Tracer course should I take first if I am new to Packet Tracer?

If you are new to Packet Tracer, start with the “Getting Started with Cisco Packet Tracer” course (2 hours). This course familiarizes you with the Cisco Packet Tracer simulation and visualization environment and highlights recent features and the latest user interface. Complete this course before starting other Networking Academy and Skills for All courses that include Packet Tracer activities.

Which course is recommended if I want to start practicing networking skills with Cisco Packet Tracer?

The “Exploring Networking with Cisco Packet Tracer” course (3 hours) is recommended for practicing networking skills. This course offers tips on connecting and configuring devices in a small office network, demonstrates how packets travel using simulation mode, and explores how a network controller can manage and configure a network. This course is designed for learners who have completed the “Getting Started with Cisco Packet Tracer” course.

Which course is recommended if I want to start practicing IoT (Internet of Things) skills with Cisco Packet Tracer?

The “Exploring IoT with Cisco Packet Tracer” course (3 hours) is ideal for those looking to practice IoT skills. This course will familiarize you with IoT devices available in Cisco Packet Tracer, teach you how to connect and monitor devices in a smart home network, modify environmental controls affecting IoT devices, and even create your own IoT device. It is designed for learners who have completed the “Getting Started with Cisco Packet Tracer” course.

I’m an advanced Cisco Packet Tracer user. What learning resources are available to me?

For advanced users, comprehensive documentation on almost all Packet Tracer features is available in the Help files from the Packet Tracer menu. Additionally, Tutorials are available to learn about additional features. You can also join the Cisco Packet Tracer Community to interact with other experts and share insights.

Is there an End-of-Life date announced for the Introduction to Packet Tracer course on NetAcad.com?

Yes, the English and Ukrainian versions of the Introduction to Packet Tracer course reached End-of-Life (EOL) with the last class start date of July 31, 2022. Educators can now use the Instructor-Guided Learner Experience on Skills for All to enroll learners in the most updated Cisco Packet Tracer courses available on SkillsForAll.com. Learners can access SkillsForAll.com using their NetAcad.com credentials.

Is the Introduction to Packet Tracer (NetAcad.com) course still available for self-paced learners?

No, new self-paced learners will be redirected to the updated Cisco Packet Tracer courses on SkillsForAll.com for the best learning experience.

Should a learner who has already taken Introduction to Packet Tracer on NetAcad.com take the three new Packet Tracer courses available on SkillsForAll.com?

Yes, learners should enroll in the new Cisco Packet Tracer Courses to explore the latest interface, features like the Network Controller and Enhanced Physical Mode, and the new Packet Tracer Tutored Activities (PTTA).

How can I earn the “Introduction to Packet Tracer” badge?

To earn the “Introduction to Packet Tracer” badge, you must pass the Introduction to Packet Tracer Exam on SkillsForAll.com. This assessment covers core concepts from the following courses: “Getting Started with Cisco Packet Tracer”, “Exploring Networking with Cisco Packet Tracer”, and “Exploring IoT with Cisco Packet Tracer”. If you are enrolled in the “Introduction to Packet Tracer” course on NetAcad.com, passing the final assessment will also earn you the badge.

Why does my command line use text-to-speech or voiceover that speaks the output on my Mac?

For accessibility, a text-to-speech synthesizer is added to the command line to speak the output by default. You can disable this behavior in Preferences by selecting the checkbox “Disable CLI Text to Speech” option.

Why are my tabs in my device configurations not showing up?

If your Packet Tracer preferences are corrupted, go to Preferences -> Show/Hide tab and uncheck any item hiding the tabs. If this doesn’t work, manually reset your preferences by deleting the PT.conf file from:

  • Windows: “C:\Users….\Cisco Packet Tracer 8.2.0”
  • macOS: “~/Cisco Packet Tracer 8.2.0”
  • Linux: “~/pt”

Then restart Packet Tracer. Replace “Cisco Packet Tracer 8.2.0” with your installation name if different.

My PTSA exam is not starting, and my PT Exam Player is disabled. How do I fix this?

To fix this, delete the PT.conf file from:

  • Windows: “C:\Users…..\Cisco Packet Tracer 8.2.0”
  • macOS: “~/Cisco Packet Tracer 8.2.0”
  • Linux: “~/pt”

Then restart Packet Tracer. Replace “Cisco Packet Tracer 8.2.02 with your installation name if different.

Why do my dialogs have a blank black window and as a result, I cannot use Cisco Packet Tracer?

Ensure you meet the minimum system requirements. This issue typically occurs on unsupported operating systems like Windows 7 or 8 (not 8.1) or due to outdated graphics drivers.

When I attempt to use certain functionality with a PKA file, a message says the functionality is locked and I cannot use it?

Locked functionality is designed by the PKA author to ensure the learning objectives are met without using certain features.

Where can I find information about the accessibility features of Cisco Packet Tracer?

The Cisco Packet Tracer help files contain several sections on Accessibility. Start with the Accessibility top heading and read through its contents, moving on to the specific subtopics. Accessible functionality in Packet Tracer often requires using your screen reader’s special keys. Refer to your screen reader’s documentation for more information.